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How acd365 Handles Your Rights and Obligations

Using acd365 means you and we both operate under a clear set of terms — your account, your data, and your transactions are governed by the policies on this page.

Account TermsData PolicyCookie UsebKash, Nagad, RocketEligible Regions Only
acd365 How acd365 Handles Your Rights and Obligations
DATA AND SECURITY

How We Handle Your Account and Data

Your account data stays with acd365 and is not sold to third parties. We use SSL encryption across all account pages and payment flows — that covers every bKash, Nagad, and Rocket transaction. Cookies on the site are used for session management and to remember your account preferences; you can adjust cookie settings through your browser, though disabling session cookies will affect your ability to stay logged in.

Data Retention

We keep account data for as long as your account is active and for a period after closure as required by our operational policies. You can request a summary of what we hold.

Cookie Policy

Session cookies are necessary for login. Analytics cookies help us see how the lobby is used so we can improve it. You can opt out of analytics cookies without losing account access.

Account Security

Your account is protected by OTP verification on login. If you receive an OTP you did not request, contact support immediately — do not share the code with anyone.

Data Requests

To access, correct, or request deletion of your personal data, submit a request through the help desk form. We will confirm receipt and respond within our standard handling window.

CONTACT PATHS

Reach Us About Any Legal or Account Matter

If something in our terms is unclear, or you want to request a copy of your account data, our support team handles both. You can reach us through live chat inside your account dashboard, by email, or through our help desk — all three paths go to the same team. Response times vary, but legal and data requests are flagged as priority.

Live Chat Open your account dashboard and tap the chat icon. Available during standard support hours — this is the fastest path for account-specific legal queries.
Email Support Send your request to our support address listed in the account help section. Include your registered mobile number so we can locate your account quickly.
Help Desk For formal data or policy requests, use the help desk form under Account Settings. This creates a reference number for your request so we can track it.

Common Questions About Our Terms and Policies

These are the questions we actually get asked about our legal terms, data handling, and account rights. If yours is not here, live chat or the help desk form will get you a direct answer.

Access depends on your local law and eligible regions. We recommend you check what applies in your area before opening an account. We do not make legal determinations on your behalf.

We collect your mobile number, the OTP verification record, and the wallet details you provide for bKash, Nagad, or Rocket transactions. We do not collect data beyond what account operation requires.

Yes. Submit a request through the help desk form in Account Settings. Include your registered mobile number. We will confirm receipt and process the request within our standard handling window.

Your data is retained for a period after account closure in line with our operational policy. After that retention window, it is deleted. You can ask for specifics through the help desk form.

Contact us immediately via live chat inside your account dashboard or by email. Provide your registered mobile number. We will investigate and can suspend account access while we check.

No. Our cookies are scoped to acd365. Analytics cookies track behaviour within the site only. You can disable them through your browser settings without losing your account login.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.