Reference

How acd365 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you use your acd365 account, how we use it, and who we share it with — covering everything from your bKash deposit details to your login activity.

Account data protectionbKash, Nagad, Rocket wallet privacyCookie and device controlsYour right to request changesDirect contact for data queries
acd365 How acd365 Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to know what data we hold about your account, request a correction, or ask us to delete specific records, reach out through any of the channels below. We handle privacy requests separately from general support so your query goes directly to the right team without delay.

Team online

Email Privacy Request

Send your data access or deletion request to our privacy address. Include your registered account details so we can locate your records and respond promptly.

Live Chat on acd365

Open the live chat from your account dashboard and select the privacy topic. The agent will log your request and escalate it to the data team the same session.

Account Settings Path

Navigate to Account Settings, then Privacy Controls, to review or update your communication preferences and manage cookie consent without contacting support.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use encrypted connections across every page of the platform — your login, your wallet selection, and your transaction confirmation screen all run under SSL. Cookies on acd365 fall into two categories: session cookies that expire when you close your browser, and preference cookies that remember your lobby settings between visits. You can clear or block preference cookies from your browser settings at any time without losing your account access.

Data Retention

We keep account records for as long as your account is active and for the period required by applicable financial regulations. Once that period passes, records are deleted or anonymised.

Cookie Controls

Preference and analytics cookies can be managed from your browser or the cookie settings panel on the site. Blocking them does not affect your ability to log in or make a bKash, Nagad, or Rocket deposit.

Account Security

Every login triggers an OTP verification sent to your registered mobile number. If the OTP does not match, access is blocked and you receive an alert — stopping unauthorised sessions before they start.

Requesting Changes

To correct a name, update your registered Nagad or Rocket number, or request a full data export, submit a written request via live chat or email and we will respond within the timeframe our policy sets.

Common Questions About Your Privacy on acd365

These are the questions we hear most often about how we manage account data, wallet records, and your rights under this Privacy Policy. If your question is not covered here, the live chat or email channels above are the fastest route to an answer.

No. Your bKash, Nagad, and Rocket wallet numbers are used only to process your transactions. We do not pass them to advertisers or unrelated third parties under any circumstances.

Yes. Submit a data access request through live chat or email with your registered account details. We will compile your account data and respond within the period stated in this policy.

We retain transaction records for as long as your account is active and for the retention period required by applicable financial rules. After that, the data is deleted or anonymised.

When you close your account, we retain only the records we are obligated to keep under applicable regulations. Preference data and non-essential records are removed. Contact us to confirm what remains.

No. Our cookies operate within acd365 only. They track session activity and lobby preferences on our platform — they do not follow your browsing on other sites or apps.

Go to Account Settings and select the profile section to update your contact number. For wallet changes tied to Nagad or Rocket withdrawals, contact our support team to verify the update securely.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.